OLATUNBOSUN OLALEKAN

IT Operations & Service Monitoring Specialist

Lagos, NG.

About

Highly dedicated and results-oriented IT Operations and Service Monitoring Specialist with robust experience in real-time service monitoring, incident management, and data analysis. Adept at identifying and resolving technical issues, enhancing system performance and service delivery through strategic decision-making and continuous improvement. Proven success in driving operational efficiency and ensuring continuous service availability across diverse technological environments.

Work

Sterling Bank

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IT Enterprise Service Monitoring Specialist

Lagos, Lagos, Nigeria

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Summary

Currently spearheading real-time technology service monitoring and incident resolution to ensure continuous system availability and optimal service delivery for Sterling Bank.

Highlights

Monitored and reported real-time status of all technology services, ensuring continuous service availability and proactive issue identification.

Collaborated with cross-functional technical teams to escalate and resolve service disruptions, significantly minimizing downtime and enhancing system resilience.

Analyzed and documented real-time monitoring incident reports, identifying recurring errors and implementing resolutions for swift future responses.

Collected and analyzed comprehensive service data to inform strategic decision-making, leading to improved service delivery outcomes and operational efficiency.

Polaris Bank

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Customer Service Officer

Lagos, Lagos, Nigeria

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Summary

Provided exceptional customer service and efficient transaction processing, enhancing customer satisfaction and banking experience at Polaris Bank.

Highlights

Delivered exceptional customer service, resolving inquiries and complaints efficiently while processing a high volume of transactions.

Guided customers through online and mobile banking services, enhancing user adoption and overall banking experience.

The Leadership Academy

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Administrative Assistant (Teaching and House Master)

Lagos, Lagos, Nigeria

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Summary

Designed and implemented educational programs and managed student behavior, significantly enhancing student engagement and reducing behavioral incidents at The Leadership Academy.

Highlights

Designed and implemented activity-based learning programs, significantly increasing student engagement across multiple subjects.

Led the successful introduction of a behavior management program, resulting in a 75% reduction in incidents of unacceptable student behavior.

Sampou Community Grammar School

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Administrative Assistant (NYSC)

Lagos, Lagos, Nigeria

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Summary

Managed comprehensive school logistics and coordinated educational activities, ensuring a supportive learning environment and smooth program operations at Sampou Community Grammar School.

Highlights

Managed comprehensive school logistics, coordinating educational activities and maintaining facilities to optimize student learning and well-being.

Developed and implemented educational standards and instructional methods, ensuring seamless program operations and quality education delivery.

Mydas Hotel and Suite

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Facility and Safety Officer

Lagos, Lagos, Nigeria

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Summary

Oversaw facility maintenance, security, and emergency response, ensuring smooth day-to-day operations and high safety standards at Mydas Hotel and Suite.

Highlights

Ensured seamless day-to-day operations by expertly overseeing facility maintenance, security, and emergency response protocols.

Cultivated strong relationships with vendors and workmen, ensuring the hotel consistently met high safety and usability standards.

Rufus Giwa Polytechnic ICT Centre

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IT Support Officer (Internship)

Lagos, Lagos, Nigeria

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Summary

Provided essential first-level IT support, ensuring minimal system downtime and assisting with network troubleshooting and data management at Rufus Giwa Polytechnic ICT Centre.

Highlights

Provided first-level technical support for hardware, software, and network issues, significantly minimizing system downtime.

Performed routine database backup and restoration, and assisted in network and system troubleshooting to maintain operational integrity.

Education

Rufus Giwa Polytechnic

Lagos, Lagos, Nigeria
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HND Computer Engineering Technology

Rufus Giwa Polytechnic

Lagos, Lagos, Nigeria
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ND Computer Engineering Technology

Skills

IT Operations & Monitoring

Real-time Service Monitoring, Incident Management, Root Cause Analysis, Incident Analysis, Incident Response, Threat Detection, System Performance, Service Delivery, Service Availability.

Data Analysis & Tools

Data Interpretation, SQL, Power BI, Excel, Grafana, Datadog, Data Science, Python.

Project & Process Management

Team Collaboration, Business Agility, Kanban, Operational Efficiency, Strategic Decision-making, Continuous Improvement.

Technical Support

Hardware Support, Software Support, Network Troubleshooting, Database Backup & Restoration, System Downtime Minimization.

Customer Relations & Compliance

Customer Service, Customer Due Diligence, AML (Anti-Money Laundering), AML/CFT/CPF Regulations.

Administrative & Facility Management

School Logistics, Educational Program Development, Behavior Management, Facility Maintenance, Security Protocols, Emergency Response, Vendor Management.